Returns + Exchanges

 

Returns

Our policy lasts 21 days. If 21 days have gone by since you purchased your order, unfortunately we can’t offer you a refund or exchange.

  • If the return/exchange does not pass inspection, it will be mailed back to you.

  • Please return the item in the condition it was packaged and sent with original packaging. If there is excessive wrinkling and damage to the bag, the return is subject to REJECTION.

  • All items must be unworn and unwashed.

  • If ANY item was washed and damaged we can’t accept it for return or exchange.

  • Original tags must be attached.

  • Items covered in animal/human hair will NOT be accepted.

  • Items that smell like smoke, cologne, or deodorant cannot be accepted.

  • Socks can't be returned or exchanged.

  • It may take up to 7 -10 business days for returns to be processed.

  • A restocking fee of 15% will be applied to any international package that gets returned due to rejection, duties & taxes or incorrect address.

  • ALL items on SALE are final. No refunds, returns or exchanges allowed.

Shipping
To return your product, mail your product to:

DEM Official
Attn : Return “Order Number”
14-30 Eglinton Ave W #254
Mississauga, ON L5R 0C1
Canada

 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 - 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@dem-official.co.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@dem-official.co and send your item to:

DEM Official
Attn : Exchange “Order Number”
14-30 Eglinton Ave W #254
Mississauga, ON L5R 0C1
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you refuse a package, the shipping will not be refunded.